Frequently asked questions

Credits are prepaid units in your A-Zing wallet. Many products charge a fixed number of credits per action (for example, a quiz attempt or an analysis). When you have enough credits, the product can deduct them automatically after you confirm the action.

Pay-per-use and metered features on products such as KAY, FisCo, and similar tools draw from the same wallet. Product pages list approximate credit costs. DevCentra and AZI-Git combine subscriptions or licenses with credit pricing—see each product for license renewal in credits (25 credits per DevCentra license and 250 credits per AZI-Git license at current settings).

Credit packs add a balance you spend over time as you use eligible features. All-Access is a time-bound plan (30 days) that unlocks unlimited use of the included credit-based products for that window, without deducting credits for each action.

All-Access includes unlimited use of: DevCentra, KAY, FisCo, Splisten for the plan period. Excludes ARC, AZIIPAN, and CERP (separate pricing). Those lines use separate institution or subscription pricing—buy them from their dedicated pages, not from the universal credit wallet.

Individual packs are sized for personal accounts and typical solo usage. Enterprise packs offer larger pools and show a validity period (for example, 180 days) suited to teams that procure centrally and share one organizational balance.

Enterprise packs show how long the purchased pool is associated with your purchase record (e.g. 180 days from activation). Use this for finance and compliance planning. If you need a different term, choose Custom on the Pricing page and we will align the agreement to your policy.

Choose a pack on the Pricing page, then use Buy credits—you will be asked to sign in if you are not already. Checkout runs through our payment partners (Stripe for USD, Razorpay for INR) when live; dates may be shown on Pricing if checkout is not yet enabled.

Use the currency control on the Pricing page header to preview amounts in USD or INR. Your card or bank is charged in the currency offered at checkout for your region and processor. Geo-based defaults can be overridden while browsing.

After you accept the quiz rules, you get one attempt per calendar day. If you answer every question correctly, we add 10 bonus credits to your wallet. Partial scores do not earn credits that day—you can try again the next day. Open Quiz rules before playing.

No. ARC and AZIIPAN are sold as institution packages (monthly tiers, demos, and contracts). Use the ARC and AZIIPAN sections on Pricing and each product page to compare limits—not the universal credit grid.

After sign-in, open your Dashboard. Your credit total, licenses, and recent activity appear there. Use the same account across all A-Zing products so balances stay in sync.

Displayed pack prices are the list amounts in the selected currency. Applicable sales or indirect taxes, FX fees from your bank, or processor surcharges may appear as separate lines at checkout depending on your location and card issuer.

Credit packs are generally final and non-refundable once purchased, because credits are consumed when you use eligible services. Exceptional cases may be reviewed at our discretion. Read our Refunds & Cancellations policy and contact us if you believe your case qualifies.

After the end date, unlimited included access stops and normal credit deductions apply again for metered actions. You can buy another All-Access period or return to credit packs—whatever fits your next month of usage.

Credits are tied to the purchasing A-Zing account and are not designed for informal transfers. For corporate consolidation, invoicing, or seat moves, use Enterprise → Custom on Pricing or email sales so we can structure billing correctly.

Choose Enterprise → Custom on Pricing and use Contact sales, or write from your company domain on Contact. Include approximate monthly usage, countries, and security or procurement requirements.

We evaluate mission-driven and high-volume programs case by case. Send your institution type, expected usage, and timeline via Contact; our team will confirm whether a tailored pack or contract applies.

Payments are completed through Stripe or Razorpay. Card numbers and authentication data stay with the processor under their PCI scope. We receive payment confirmations and metadata needed to credit your account.

Sign in, open Contact, and send the payer email, approximate time, amount, and any receipt or order ID from Stripe or Razorpay. We will reconcile the payment against our ledger and fix the balance if the charge verified.

Yes—your wallet is tied to your account, not a single device location. Be aware that checkout currency options and tax treatment may still depend on your payment method’s country and our processor’s rules.

At current settings, purchasing or renewing a DevCentra license via credits uses 25 credits per license term. Exact copy is shown on the DevCentra product page and may change if we update constants—always confirm there before buying.

AZI-Git license purchase or renewal via credits uses 250 credits at current settings. See the AZI-Git product page for the latest numbers and Business vs Standard notes.

After sign-in, use the Dashboard for keys and download links when your license is active. Purchases and renewals that use credits are started from the relevant product page.

Common reasons: the key was deactivated, not yet activated on a device, or the license server state differs from the last copy we stored. Open the product in the app with your email and key, or use the renew flow on the product page if you need a fresh key. Mention “inactive license” in Contact if you need human help.

Yes. A-Zing uses one email-based account for the website, dashboard, quiz, and credit wallet. Individual desktop or web apps may still ask you to sign in or paste a license key inside the app.

ARC (Answer Review & Compliance) is for universities and colleges: answer sheets, validation workflows, and audit trails. It is sold in monthly packages by student batch size, not via the credit wallet. See the ARC product page and Pricing for tiers.

ARC is designed around your institution’s exam period. Usage and commercial terms are aligned to that window—details are explained on the ARC product page and in agreements. It is not a personal always-on subscription.

Use Institution signup or the contact paths on the ARC product page. Include approximate student numbers and timeline so we can suggest the right package.

AZIIPAN is our AI-assisted digital interviewing platform for hiring teams. Plans are priced by interviews per month (and enterprise options), separate from universal credits. See the AZIIPAN product page and Pricing.

Yes. Use Contact or the “Contact sales” paths on ARC and AZIIPAN pages. Describe your organization, country, volume, and security or procurement needs.